Our mission is:
“To provide better health for our patients by improving outcomes; improving patient access to services; providing quality care closer to home where possible; motivating and developing our workforce; maximising limited NHS resources to provide the best care and support”.
Our core values that are shared among the partners and staff are:
The practice has always prided itself on providing high quality medical care. We believe we are respected by our peers and we have built positive relationships with our GP and consultant colleagues, palliative care teams which includes St Catherine’s Hospice and the Macmillan nurses and the community of practice team which includes the multi-disciplinary proactive care team (a community MDT which includes district nurses, physiotherapists, talking therapies, social workers and a range of other professionals) to proactively manage health problems for older or more frail people.
At Rudgwick Medical Centre we provide a holistic approach to healthcare and approach medicine in the most natural way possible. This is characterised by the treatment of the whole person, taking into account psychological and social factors. We are proud to be part of the National Health Service and as a result we access all services and treatments provided by the NHS for all those registered with our practice.
The whole practice team strives at all times to treat those using our services equally and with the utmost consideration and respect. We recognise the human rights, diversity and values of everyone involved with our practice. We aim to offer the most effective, safe and appropriate care, treatment and support to meet the needs of each individual. Continuity of care and flexibility are key to our ability to recognise and effectively treat the changing needs of all those using our service.
We value the prevention and early detection of ill health and aim to educate and encourage everyone to make healthy living choices in relation to exercise, diet and lifestyle.
Medicines are prescribed in a timely manner and as safely as possible. All prescribers of medicines follow published guidance and comply with the most recent legislation. Information is always available about prescribed medication and we encourage feedback about this to which we always respond.
All our staff have the relevant qualifications, knowledge, skills and experience to carry out their specific roles and are registered with the relevant professional regulator and body where necessary. Opportunities are provided for all staff to engage in appropriate professional development to enable them to carry out their roles as effectively as possible.
Confidentiality is taken very seriously and valid consent is always sought for any examination, treatment, care or support which may be required. We ensure that each individual is fully informed about any proposed care, treatment and support to ensure that he or she is able to make informed decisions. We support those who use our service to access a range of additional health and social care services as required. To ensure consistency of care, information is shared with all relevant services, individuals, teams or agencies, following consent given by the patient, with an agreement that personal medical records are accurate, fit for purpose, held securely and remain confidential.
As well as making sure that all the people who use our practice, or those acting on their behalf, are involved in making decisions about their care, treatment and support, we also take into account their views and experiences of our practice in order to improve services and delivery. Comments by users are encouraged and these, along with any complaints, are considered fully, responded to appropriately and resolved where possible.
The practice is regulated by the Care Quality Commission to ensure that all those using our service benefit from safe and high quality care, treatment and support. Appropriate systems are in place for gathering, recording and evaluating accurate information about the quality and safety of the care, treatment and support the service provides, and its outcome. All events which affect the welfare, health or safety of an individual using our service are reported to the Care Quality Commission to enable them to guide us and regulate our actions.