Practice Policies/Complaints/Suggestions

Complaints / Suggestions

We are dedicated to providing you with the best possible care.  We are delighted to receive comments about good service and will ensure that any member of staff identified is made aware of the comments made.  We are aware that things do sometimes go wrong and are committed to ensuring that any shortfalls are rectified as soon as possible.
If you wish to make a complaint of a minor nature, please ask to speak to the Practice Manager, who will deal with the matter in confidence.  If you consider the complaint to be more serious, please put it in writing (letter or email) and address it to the Practice Manager, who will deal with it according to our procedure.  Please use the email address A copy of the complaints procedure is available below.  You may find it convenient to use a simple form for your compliment or complaint.  

Complaints and comments leaflet

Violent/Abusive Patients

The practice has a zero tolerance policy with regard to violent/abusive patients.  The definition of violence is "Any incident where a GP or staff are abused, threatened or assaulted in circumstances related to their work involving an explicit or implied challenge to their safety, wellbeing or health".  If an incident occurs, the practice will telephone the police and that patient may be removed from the practice list.

Data Protection

We are committed to ensuring your data is kept securely and is accurate. We have policies for data protection, data quality and data security.

DNA policy

Please see our policy for patients who repeatedly do not attend appointments without cancelling

Missed appointments

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