Welcome to the RUDGWICK Medical Centre Website
Restrictions at Rudgwick Medical Practice from 19th July 2021
For the time being there will be no changes here at the Practice in the level of protection for patients and staff. Patients coming to the surgery will still need to wear a mask, use the hand sanitiser and socially distance. Our staff will continue to wear appropriate PPE in line with national infection control guidance for healthcare facilities.
We are now dealing with higher numbers of patients than we ever did before the pandemic whilst still dealing with many queries about Covid-19. Our doors remain open and as they have done throughout the pandemic. We hope you will understand why we need to continue with these measures and keep the surgery as safe for everyone as we can. Thank you.
Letter to our patients
We have experienced a significant increase in demand for our services over the last year. This has been partly to the Covid pandemic and also due to a large increase in general health queries. Despite increasing our staffing levels, we are unable to offer the same response times as we have previously. To ensure we can continue to operate safely and can prioritise and ensure access to healthcare for our most unwell patients, we ask all patients requesting an appointment to submit an e-consult using the above link, email us with details of the problem or call us and give as much information as possible to one of our trained care navigators. This means the clinician will have sufficient information about your problem so they can assess urgency to ensure that the most unwell patients are looked after first. This means that less unwell patients may have to wait slightly longer to be managed. Once your problem has been assessed, we may contact you by telephone call, book a face to face appointment, send you an electronic communication such as text/email, signpost you to other services or information from the clinician may be given to you by one of our staff.
Please be aware that the most appropriate clinician to deal with your problem is not necessarily the GP and may be a paramedic, pharmacist or nurse. You may therefore not always be contacted or given advice by the GP but by one of these clinicians or a care navigator passing on information on their behalf.
Please be assured that we are still seeing patients face to face with the clinicians booking their own appointments. We remain mindful of the risk to our staff and other patients. Finally, we ask that patients treat all staff with courtesy and respect. We are doing our best to help our patients during a difficult time.
The NHS app
The NHS App is owned and run by the NHS and is a simple and secure way to access a range of NHS services on your smart phone, tablet or desktop. You can download and install the NHS App from the App store, Google play or through your browser. For more information click here.
You can consult a GP using the LIVI app - LIVI is a video GP service that is now available though this practice. It lets you see a GP in minutes - even at weekends. It's free on the NHS. Download the app https://bit.ly/2mUUaQ. Appointments available Monday - Friday; 7am - 10pm, Saturday - Sunday; 8am - 4pm.
Covid vaccinations - proof of status
Click here for information about proving your vaccination status. You can phone 119 to request certification, or use the NHS app. We are unable to provide official proof of vaccine.
Shingles vaccination clinics
We are running shingles (and pneumonia) vaccination clinic for eligible patients. You may be eligible for a vaccination if you are aged over 70yrs and under 80yrs. We encourage you to have this vaccination to avoid the possibility of having long lasting pain (post herpetic neuralgia) following illness. Click here for more information about post herpetic neuralgia.
Self test chlamydia kits
Self testing chlamydia kits are now available for patients to order on line.
Please click here if you live in West Sussex, and here if you live in Surrey.
We have very limited capacity for undertaking blood tests. Please be aware that this is an additional service we can elect to provide and not a core service. We are however training new staff to provide this service again in the future. You can though easily have your blood test done elsewhere - click here for information.
A number of patients have contacted us about blood pressure monitoring and some have requested guidance on what BP machine to purchase to monitor their blood pressure at home. The British and Irish Hypertension Society also have a list of validated machines - https://bihsoc.org/bp-monitors/for-home-use/. For those patients familiar with them, our surgery machines are Omron M2. You are also now able to use the machine in our reception as this is cleaned and aired between use.
Please avoid calling us for medication queries. You can request and collect your medication in the normal way and we will aim to have your medication ready within normal timescales. We are unable to issue prescriptions for longer than 1mth at a time as this will cause disruptions in the supply chain. If you are unable to collect your medication and have no-one to help you, please email us (email@example.com) and we can put you in touch with someone who can help.
Please be aware that GPs are not able to issue antibiotics for dental problems and are not licensed or indemnified to do so unless they have had special training. If you have a dental problem please contact your dentist or contact 111 who can put you in touch with an emergency dentist.
The Medical Centre is in a modern building with easy access to all facilities, which are situated on the ground floor. There is one parking space for patients with mobility problems directly in front of the surgery main door.
(Site updated 26/07/2021)