Friends and Family Test
We welcome patient feedback to tell us what we are doing right and what we can improve. Click here to complete a short survey.
See below for the results from February 2026
Asking the question - "Overall, how was your experience of our service?"
February
| 2026 |
Responses |
|
Don’t know |
1 |
|
Neither good nor poor |
1 |
|
Poor |
3 |
|
Very poor |
1 |
|
Good |
11 |
|
Very good |
58 |
|
Total responses |
75 |
Appointment was on time. Surgery clean and tidy. Staff friendly.
No call back with a response to my enquiry. I had to chase it up 2 days later. Initial trained care navigator was empathetic and helpful
Every single time I go to the surgery, they’re friendly and take the time to listen and help. I can’t believe it’s a NHS surgery
Doctor gave me time to explain my symptoms. Didn't feel hurried.
I am delighted with the care received on all levels from the surgery and very helpful staff.
I asked for a routine appointment. It was arranged within hours for the following week which is brilliant. My Doctor was running on tine and she was empathetic, listened to everything I needed to explain and talked me through all my options. I can out feeling listened to with a clear plan of action. Thank you!
Everyone is very helpful, and being able to e-consult is a real bonus
The service (so far) has been only reactive to my requests for further help. I feel that that I am being a nuisance to ask that my symptoms - which have not improved, require further investigation. No tests results have been discussed with me by a medical professional, nor has anyone contacted me to ask if my symptoms have improved or changed. My initial appointment was on 16th January and there has been no follow up that was not initiated by me.
Because you’re a wonderful medical practice and we’re so blessed to have you here for us in Rudgwick
Problem was resolved very quickly and prescriptions available same day. Jess was kindness itself
Excellent response with appointment excellent service throughout thank you
Thank you to everyone who has responded. The majority of our patients have been satisfied with the treatment received. However we recognise that a number of patients are not happy with the current system of the triage system to request an appointment or if they are not offered help in the timescale they would wish. Unfortunately due to continuing high demand and in line with many other practices and government strategy we need to ensure we manage demand as safely as possible. This system means that the doctors are booking their own appointments and so we do need to ask some information about the reason an appointment is requested. We encourage our patients not to give this information in person at reception -- we prefer for confidentiality reasons our patients phone us or complete an e-Consult.
Some of our patients have commented that they are not happy as they have not been seen on time. Please be aware that although we allow 15mins for each appointment some patients unexpectedly need longer and so the clinician may run late. We do try to advise patients when the doctor is running late and allow sufficient time for appointments but this is often unavoidable. if you are unable to wait when the GP is running late, then we would suggest you re-book the appointment.
We will continue to evaluate and monitor feedback.
GP National Survey
We have reviewed the results of the 2024 GP national patient survey.
The results can be viewed here - https://gp-patient.co.uk/patihttps://www.gp-patient.co.uk/patientexperiences?practicecode=H82027