Welcome to the RUDGWICK Medical Centre Website
Surgery update September 2020
Please see below for message from Dr Mckenzie concerning the provision of services at Rudgwick Medical Centre.
Rudgwick Medical Centre update September 2020
Feedback for Dr Mckenzie
All doctors are expected to seek feedback from colleagues and patients. If you have recently had a phone/face to face consultation with Dr Mckenzie, he would be grateful if you could complete the questionnaire below and return by emailing to firstname.lastname@example.org.
Patient questionnaire for Dr Mckenzie
New phone system
We are updating our phone system, going live on 18th November 2020. We hope this will result in improved access for our patients but please bear with us while we work out the best way to configure it.
We are running flu clinics on Wednesday afternoons with bookable appointments. According to NHS England advice, these will be for patients aged over 65 or patients who fall into one of the risk groups initially.
If you are aged between 50 - 64yrs old we will contact you when we are ready to start vaccinating. Please make sure we have an up to date mobile number for you. We currently do not have a supply of vaccine to start vaccinating this group and are waiting for delivery of vaccinations from central stock.
We have been made aware that some patients have received a letter from NHS England advising them that they are at risk and may need a flu vaccination. We have been advised that some of these letters have been sent erroneously and so please check with us if you are eligible.
We have changed the way we offer appointments for our GPs. This has been due to the COVID pandemic and also to help ensure that patients get the most appropriate appointment or advice in a timely manner whilst avoiding unnecessary trips to the surgery. In line with government advice, we have suspended our online booking service.
We ask all patients requesting an appointment to submit an e-consult using the above link which will then be viewed by the doctor. If you are not able to use e-consult we ask that you give as much information as possible to one of our trained receptionists so that the doctor can then decide the best way of dealing with your problem. Please give them as much information as possible.
This means the doctor will have sufficient information about your problem and can deal with it appropriately. The GP will review your request and we will contact you. This may be by telephone call, request for a face to face appointment, electronic communication such as text/email, signposting to other services or information from the doctor given to you by one of our staff.
You will have heard of the need for everyone to be socially distancing themselves from others and this advice is especially important in doctors’ surgeries. With COVID-19 now circulating in the community, patients coming to the surgery have the potential to spread the virus to staff who can then go on to infect others, some of whom will be very vulnerable to infections. In addition, we could very quickly see large numbers of staff self-isolating leading to real gaps in service provision. We hope you can, therefore, understand why we don’t want you coming to the surgery unless it is absolutely necessary, however if you do need to visit us we will make it as safe as possible for you to do so.
When visiting the surgery, we advise you to wear a face covering - this does not need to be a surgical mask but can be a scarf or other covering. Click here for guidance about face coverings.
COVID-19 and children - At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they, like everyone else, might be infectious so staying at home when well remains the message. However, all the "normal" illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professional even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing the same safe care that they have always done for children. If you are not sure if your child is unwell and whether they need to be seen, click here www.what0-18.nhs.uk/national, call 111 or contact your GP. If you child appears severely unwell and advice is not quickly available call 999 or take them to A&E as you would in other times.
Advice for parents during coronavirus
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
If you are advised to go to the Horsham Hot Hub to see a doctor, please read the advice sheet before you go - ADVICE FOR PATIENTS REFERRED TO HORSHAM HOSPITAL HOT HUB
The Rudgwick Covid-19 Community Group
This group offers their services collectively to the elderly, vulnerable and self-isolating individuals, couples and families who don't have any local family or friends to support them or rely on, or people who find that the people who would normally help them are now in the same position as themselves. If you don't fall into one of those categories, but are in need or support then please don't hesitate to contact them.
The services they are planning to assist with are shopping, prescriptions, dog walking, posting letters and of huge importance to reach with a friendly phone call within our community. Please email us email@example.com if you would like to be put in touch with them.
Coronavirus (COVID-19) - research trial
If you are aged over 65 or aged over 50 and have a chronic condition and have developed symptoms such as a high temperature, a new continuous cough, or a loss or change to your sense of smell or taste, or have had a positive test for Covid-19 you may be eligible to join the Principle trial. To find out if you are eligible and to join the trial, go to www.principletrial.org or call 0800 138 0880.
LIVI is a video GP service that is now available though this practice. It lets you see a GP in minutes - even at weekends. It's free on the NHS. Download the app https://bit.ly/2mUUaQ. Appointments available Monday - Friday; 7am - 10pm, Saturday - Sunday; 8am - 4pm.
Self test chlamydia kits
Self testing chlamydia kits are now available for patients to order on line.
Please click here if you live in West Sussex, and here if you live in Surrey.
We have very limited capacity for undertaking blood tests. Please be aware that this is an additional service we can elect to provide and not a core service. We are however training new staff to provide this service again in the future. You can though easily have your blood test done elsewhere - click here for information.
Monitoring of your blood pressure is currently not possible due to Covid 19. A number of patients have contacted us about blood pressure monitoring and some have requested guidance on what BP machine to purchase to monitor their blood pressure at home. The British and Irish Hypertension Society also have a list of validated machines - https://bihsoc.org/bp-monitors/for-home-use/. For those patients familiar with them, our surgery machines are Omron M2.
Please avoid calling us for medication queries. You can request and collect your medication in the normal way and we will aim to have your medication ready within normal timescales. We are unable to issue prescriptions for longer than 1mth at a time as this will cause disruptions in the supply chain. If you are unable to collect your medication and have no-one to help you, please email us (firstname.lastname@example.org) and we can put you in touch with someone who can help.
Please be aware that GPs are not able to issue antibiotics for dental problems and are not licensed or indemnified to do so unless they have had special training. If you have a dental problem please contact your dentist or contact 111 who can put you in touch with an emergency dentist.
(Site updated 24/11/2020)