Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form, email us at sxicb-wsx.rudgwick-rudgwick@nhs.net or write to us addressing your concern to the practice manager or deputy. Your complaint should contain full details of the patient including their name and date of birith. If you wish to complain on behalf of another patient who is not a minor, then we need written consent from the patient.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
Friends & Family
We welcome patient feedback to tell us what we are doing right and what we can improve.
See below for the results from January 2026
Asking the question - "Overall, how was your experience of our service?"
|
January 26 |
Responses |
|
Don’t know |
2 |
|
Neither good nor poor |
3 |
|
Poor |
3 |
|
Very poor |
0 |
|
Good |
16 |
|
Very good |
66 |
|
Total responses |
90 |
"I was very well looked after by all of the amazing friendly team. I felt safe and cared for. I feel truly lucky to be a patient here"
"The blood test carried out by Nikki was quick, efficient and painless! She was very professional and caring. The care navigator was also very helpful and professional"
"An appointment was made on my behalf by CCOwhen she sensed my concerns over my husband's cancer diagnosis. Dr Lockhart could not have been more patient and understanding towards me"
"Friendly and incredibly efficient"
"We have always had a positive experience with this surgery. The staff are quick to help. Appointments for children have been offered within a reasonable time, which makes a huge difference as a parent. The medical staff are always very helpful, taking the time to listen and explain things clearly. I’m very grateful for the care we’ve received"
"All the staff that I have had contact with have been very professional and friendly"
"Although I had to wait 2 wks for an appt (with Christmas in between), the appt gave me a chance to raise the issue & it was dealt with immediately."
"Huge improvement in recent years. Now more efficient and helpful."
Thank you to everyone who has responded. The majority of our patients have been satisfied with the treatment received. However we recognise that a number of patients are not happy with the current system of the triage system to request an appointment or if they are not offered help in the timescale they would wish. Unfortunately due to continuing high demand and in line with many other practices we need to ensure we manage demand as safely as possible. Some of our patients have commented that sometimes they are not seen on time when they have an appointment. Unfortunately some patients unexpectedly take longer than others during an appointment which means a doctor can run late. However, if this is the case and you are unable to wait we can of course rebook your appointment.
We will continue to evaluate and monitor feedback.
Page last reviewed: 02 February 2026
Page created: 11 June 2024
Page created: 11 June 2024