Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form, email us at sxicb-wsx.rudgwick-rudgwick@nhs.net or write to us addressing your concern to the practice manager or deputy. Your complaint should contain full details of the patient including their name and date of birith. If you wish to complain on behalf of another patient who is not a minor, then we need written consent from the patient.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
Friends & Family
We welcome patient feedback to tell us what we are doing right and what we can improve.
See below for the results from February 2026
Asking the question - "Overall, how was your experience of our service?"
|
February 26 |
Responses |
|
Don’t know |
1 |
|
Neither good nor poor |
1 |
|
Poor |
3 |
|
Very poor |
1 |
|
Good |
11 |
|
Very good |
58 |
|
Total responses |
75 |
Appointment was on time. Surgery clean and tidy. Staff friendly.
No call back with a response to my enquiry. I had to chase it up 2 days later. Initial trained care navigator was empathetic and helpful
Every single time I go to the surgery, they’re friendly and take the time to listen and help. I can’t believe it’s a NHS surgery
Doctor gave me time to explain my symptoms. Didn't feel hurried.
I am delighted with the care received on all levels from the surgery and very helpful staff.
I asked for a routine appointment. It was arranged within hours for the following week which is brilliant. My Doctor was running on tine and she was empathetic, listened to everything I needed to explain and talked me through all my options. I can out feeling listened to with a clear plan of action. Thank you!
Everyone is very helpful, and being able to e-consult is a real bonus
The service (so far) has been only reactive to my requests for further help. I feel that that I am being a nuisance to ask that my symptoms - which have not improved, require further investigation. No tests results have been discussed with me by a medical professional, nor has anyone contacted me to ask if my symptoms have improved or changed. My initial appointment was on 16th January and there has been no follow up that was not initiated by me.
Because you’re a wonderful medical practice and we’re so blessed to have you here for us in Rudgwick
Problem was resolved very quickly and prescriptions available same day. Jess was kindness itself
Excellent response with appointment excellent service throughout thank you
Thank you to everyone who has responded. The majority of our patients have been satisfied with the treatment received. However we recognise that a number of patients are not happy with the current system of the triage system to request an appointment or if they are not offered help in the timescale they would wish. Unfortunately due to continuing high demand and in line with many other practices we need to ensure we manage demand as safely as possible. Some of our patients have commented that sometimes they are not seen on time when they have an appointment. Unfortunately some patients unexpectedly take longer than others during an appointment which means a doctor can run late. However, if this is the case and you are unable to wait we can of course rebook your appointment.
We will continue to evaluate and monitor feedback.
Page last reviewed: 02 March 2026
Page created: 11 June 2024
Page created: 11 June 2024